The shipping cost is calculated in the cart, before payment. The conditions for withdrawal are on the Right of withdrawal and returns page.
Shipping
Shipping is free on orders from €150. Below this threshold, the cost and the delivery options depend on weight and destination, and you can see them in the cart and at checkout, before you pay.
Payments
The available payment methods are shown at checkout. Payment is made over a secure connection.
Returns and withdrawal
Time limits, exclusions, return costs, refund and the model form are on the Right of withdrawal and returns page. If you have any questions, write to imperatoeccellenze@gmail.com.
Frequently asked questions
How much does shipping cost?
Shipping is free on orders from €150; below the threshold the cost depends on weight and destination and is shown in the cart before payment.
What do I do if the product arrives damaged?
Write to us as soon as possible, attaching a photo of the parcel and of the product: we will tell you how to proceed.
Do you issue invoices?
If you buy as a company or professional, enter your VAT number in the address at checkout.